Tugas Soft Skill "tentang customer"

In order for Customer Service Customer Indosat Hearing On July 30, 2009 at 17:30 I called Customer Service (CS) Indosat on telephone number 100 (who paid). However, after speaking briefly connected and suddenly interrupted when our Customer Service to ask my mobile phone number. Because little emotion I finally called back and deal with Customer Service that I call The A. Then I submit my complaint about my hape can not internet connection at my home location, while in other locations can. Then The A to ask whether this happens with other numbers I answered yes. Then he asked again. Does the hape setting is correct (using APN of Indosat). I replied elsewhere could be a connection setting is correct and does not need to be asked again. The atmosphere was tense because she always asked this. And, finally because my emotions I finally wrote sebutin setting on HP. APN: indosatgprs User Name and Password I also mentioned. Well, when in the Proxy Address me wrong call. I mentioned 10.19.19.19 should 10.10.10.19. And, he was immediately sentenced HP is setting the wrong because it is different proxy. When I think oh yes I am one mention. Then he suggested to re-examine its setting. And, I told him I had one call and setting the HP is correct. Then I asked for a report to the relevant sections of this so my problem can be input. But instead he gently asked to end the conversation by asking what the explanation is clear. Frankly I have not replied. I insist that made my report about this problem. Then the A's continue with the attitude of asking if it was clear the information and do not want to make a report to me. Finally in exasperation I asked the name of the A's and I immediately end the conversation. Not satisfied because I finally tried the phone again Indosat Customer Service by using the home phone number 021 to 54,388,888. Then, I was handled by the B. Then I told I was having problems. Apparently the B of this attitude is more friendly than the A. The B immediately asked where I was and immediately check to see if there is interference or not. After waiting a little longer I finally got the answer that there are no distractions and you will be creating a report to be submitted to the relevant section. And, will be contacted if necessary, and told to wait 3 x 24 hours. Of handling both the Customer Service I am very sorry and very disappointed with the A treatment that does not absorb complaints or problems with either. My complaint is not thoroughly digested, and instead gave the standard treatment by blaming the settings in HP. In fact I mentioned at the outset that my HP connections elsewhere. I am considered as someone who does not know about HP's problems. So I hope the party who handles field Indosat Customer Service to no longer ask who actually make arbitrary murky atmosphere. Try listening carefully to what was actually still requested by customers. The period just asked for a report on the internet that just do not want trouble. Goods once my complaint letter can be a useful input to the service provider in the country. Especially the Indosat.